These seven standards could help set you apart

See how the Financial Vulnerability Taskforce fits into the Consumer Duty Alliance

KROLL GUIDE

HOW ready are you for the FCA's annual board report deadline?

There’s less than three months until 31 July, when the FCA expects all regulated firms to have completed and approved their first annual Consumer Duty Board Report.

The time will go quickly and it’s essential to understand what’s required, schedule the necessary work and ensure resources are in place to achieve the timescales.

This new Alliance guide, produced in partnership with Kroll and a panel of practitioners, aims to make this process easier for firms of all sizes.

It’s packed with useful information, providing clear and pragmatic guidance on important subjects, and recognises proportionality for small firms.

Download your copy >

CONSUMER DUTY CHAMPIONS’ FORUM

The consumer understanding and consumer support outcomes have received much less focus than those relating to product and service design, and fair value.

This new webinar addresses the imbalance and aims to help firms determine what good looks like and benchmark whether their approach is up to scratch.

Michael Lawrence and his expert guests will discuss:
* Behavioural science insights that help you achieve and evidence consumer understanding
* The fundamentals of good customer journey design
* Practical steps firms can take to help support their customers.

Learn more and register >

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SEE WHAT'S NEW

Visit Guides and Support for the latest support material.
We're regularly adding to this bank of Consumer Duty and Financial Vulnerability resources produced either by ourselves, the FCA or relevant third parties.

Recent additions include a Good Practice Guide on supporting bereaved clients, and guides to establishing target markets and a framework for fair value.

FIND OUT MORE >

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Working together to provide a safe pair of hands

The Consumer Duty Alliance is an independent, ‘not-for-profit’ professional body supporting the personal finance sector to adopt and implement good Consumer Duty outcomes.

It incorporates the Financial Vulnerability Taskforce and the adoption of a consumer facing Financial Vulnerability Charter.

Individuals and firms can join the Alliance for free by adopting a voluntary code of professional standards.

FIND OUT MORE >

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A ‘go to’ source of Consumer Duty support and ideas

The Consumer Duty Alliance works with practitioners and subject matter experts to create good practice guidance, references and third party links to support the profession in achieving their Consumer Duty requirements.

FIND OUT MORE >

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Consumer guide to the Code of Professional Standards

All Alliance individual Members and Associate firms commit to following an independent Code of Professional Standards; a new benchmark of good practice.

They'll receive a digital badge and a guide for consumers explaining to expect from professionals displaying the badge.

Promoting this guide can create opportunities for members to introduce their own services, helping to reinforce public confidence and trust in members and the wider profession.

FIND OUT MORE >

CONSUMER DUTY CHAMPIONS’ FORUM

The consumer understanding and consumer support outcomes have received much less focus than those relating to product and service design, and fair value.

This new webinar addresses the imbalance and aims to help firms determine what good looks like and benchmark whether their approach is up to scratch.

Learn more and register >

KROLL GUIDE

HOW READY ARE YOU FOR THE FCA'S ANNUAL BOARD REPORT DEADLINE?

There’s less than three months until 31 July, when the FCA expects all regulated firms to have completed and approved their first annual Consumer Duty Board Report.

The time will go quickly and it’s essential to understand what’s required, schedule the necessary work and ensure resources are in place to achieve the timescales.

This new Alliance guide, produced in partnership with Kroll and a panel of practitioners, aims to make this process easier for firms of all sizes.

It’s packed with useful information, providing clear and pragmatic guidance on important subjects, and recognises proportionality for small firms.

Download your copy >

Information slide

SEE WHAT'S NEW

Visit Guides and Support for the latest support material.

We're regularly adding to this bank of Consumer Duty and Financial Vulnerability resources produced either by ourselves, the FCA or relevant third parties.

Recent additions include a Good Practice Guide on supporting bereaved clients, and guides to establishing target markets and a framework for fair value.

FIND OUT MORE >

Pound slide

Working together to provide a safe pair of hands

The Consumer Duty Alliance is an independent, ‘not-for-profit’ professional body supporting the personal finance sector to adopt and implement good Consumer Duty outcomes.

It incorporates the Financial Vulnerability Taskforce and the adoption of a consumer facing Financial Vulnerability Charter.

Individuals and firms can join the Alliance for free by adopting a voluntary code of professional standards.

FIND OUT MORE >

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A ‘go to’ source of Consumer Duty support and ideas

FIND OUT MORE >

People slide

Consumer guide to the Code of Professional Standards

All Alliance individual Members and Associate firms commit to following an independent Code of Professional Standards; a new benchmark of good practice.

They'll receive a digital badge and a guide for consumers explaining to expect from professionals displaying the badge.

Promoting this guide can create opportunities for members to introduce their own services, helping to reinforce public confidence and trust in members and the wider profession.

FIND OUT MORE >

Welcome to the Consumer Duty Alliance

The Consumer Duty Alliance, launched 9 March 2023, is an independent, ‘not-for-profit’ professional body. It aims to support the personal finance sector in the adoption and implementation of the FCA’s Consumer Duty requirements through the alliance of like-minded individuals and firms.

Individuals and firms can join the Alliance for free then use a unique digital badge and Consumer Guide to promote their commitment to delivering better client outcomes.

Find out more about the Alliance, its aims and how it works.

Consumer Duty
Champions' Forum

Every firm needs a Consumer Duty Champion and this new forum, independently chaired, aims to support the sharing of ‘good practice’ more widely.

Find out more >

Adopt the Financial Vulnerability Charter

Commit to supporting these nine vulnerability statements and get a digital badge for your communications.

Go to the Charter >

What’s your experience of Consumer Duty?

Got some challenges that you’d like help with? Got some successes you’re proud of? Let us know and help us share best practice.

Get in touch >

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Welcome to the Consumer Duty Alliance

Consumer Duty Champions' Forum

Adopt the Financial Vulnerability Charter

What’s your experience of Consumer Duty?

Consumer Duty
Champions' Forum