Consumer Duty Champions' Forum

Every firm needs a Consumer Duty Champion and this new online forum, independently chaired by Michael Lawrence (Principal Consultant at Bovill, formerly FCA Technical Specialist) with input from Johnny Timpson OBE, aims to support the sharing of ‘good practice’ more widely.

This Forum will enable Consumer Duty Champions, Compliance Directors and other appropriate Alliance members to raise and discuss key issues and challenges around the implementation of Consumer Duty.

The aim is for Forum members to see it as helping to make their role easier through new and shared ideas and innovations. This Forum has the potential to be a real engine room within the Alliance.

Michael says “I’m excited to chair the Consumer Duty Champions’ Forum and look forward to fostering a robust and inclusive dialogue that ensures our collective efforts lead to tangible positive impacts for consumers."

The next forum, Consumer Duty reality: how are adviser business models changing?, is at 10:00 AM, Thursday 7 December. It looks at the key building blocks of good advice and the practical steps firms have taken to comply with the Duty, and there’ll be time for questions from attendees. Learn more and register here.

The first forum Cutting through the Consumer Duty noise: what really matters? took place on 19 September, view the recording.


  • Michael Lawrence


    Principal Consultant, Bovill

    Michael worked at the Financial Conduct Authority (FCA) for 16 years, most recently as a Technical Specialist in Consumer Investments supervision.

    He joined Bovill’s Wealth team in February 2023 to advise clients on the regulatory frameworks governing advised and non-advised pension/ investment models, product governance, as well as complaints and redress.His vast knowledge and extensive background make him the ideal choice to lead the Consumer Duty Champions' Forum.

  • Johnny Timpson OBE

    Johnny Timpson OBE

    Awarded an OBE in the 2022 New Year’s Honours, Johnny has over 40 years’ insurance and banking sector leadership and business development experience and is the principal of Johnny Timpson Consulting.

    His other roles include: Financial Inclusion Commissioner, Member of the Financial Services Consumer Panel, the Prime Minister’s Champion Group for Dementia Communities and the BIBA Access To Insurance Committee.

    He is also part of the Building Resilient Households Group, the Institute of Faculty Actuaries Mental Health Working Group, and GAIN (the Group for Autism, Insurance, Investment and Neurodiversity).

    Johnny is an ambassador for GriefChat bereavement counselling and support service, and the Invictus Games Scotland 2027 Bid.

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